Terms of service
TERMS OF SERVICE
OVERVIEW
This website is operated by VON ROSENTHAL. Throughout the site, the terms “we”, “us” and “our” refer to VON ROSENTHAL. By visiting our site and/or purchasing something from us, you agree to be bound by the following Terms of Service.
BUSINESS INFORMATION
Owner: Leonardo Salazar
Address: Calle San Mateo 18
Email: leous@vonrosenthal.com
Our store is hosted on Shopify Inc., which provides the e-commerce platform enabling us to sell our products and services.
SECTION 1 – ONLINE STORE TERMS
You must be at least the age of majority in your country of residence to use this site.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
SECTION 3 – PRODUCTS AND PRICES
All prices include applicable VAT where required by law.
We reserve the right to modify prices or discontinue products at any time.
SECTION 4 – ORDERS AND BILLING
We reserve the right to refuse or cancel any order. You agree to provide accurate billing and account information.
SECTION 5 – SHIPPING
Orders are processed and shipped from Spain. Delivery times are estimates and may vary depending on destination.
SECTION 6 – RIGHT OF WITHDRAWAL (EU CUSTOMERS)
If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.
To exercise this right, you must notify us at: [your email]
Returned products must be in their original condition. Refunds will be processed within 14 days after receiving the returned goods.
SECTION 7 – RETURNS AND REFUNDS
Please refer to our Refund Policy for full details regarding returns and exchanges.
SECTION 8 – THIRD-PARTY SERVICES
We may use third-party providers to operate our business, including payment processors and analytics tools.
SECTION 9 – PERSONAL DATA
Your submission of personal information is governed by our Privacy Policy.
SECTION 10 – PROHIBITED USES
You may not use the site for any unlawful or prohibited purpose.
SECTION 11 – DISCLAIMER AND LIABILITY
We do not guarantee uninterrupted or error-free service. Nothing in these Terms excludes or limits liability where it would be unlawful to do so under applicable law.
SECTION 12 – TERMINATION
We may terminate access to our services if you violate these Terms.
SECTION 13 – GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of Spain.
SECTION 14 – CHANGES
We reserve the right to update these Terms at any time.
SECTION 15 – CONTACT
For any questions, please contact:
Email: info@vonrosenthal.com
