Shipping policy
At VON ROSENTHAL, we are dedicated to delivering elegance and excellence directly to your doorstep — wherever you are in the world. Each order is handled with exceptional care to ensure a refined and memorable unboxing experience.
Worldwide Shipping
We proudly ship worldwide, bringing our curated collection of fine goods to clients across the globe. No matter your location, our commitment to quality and attention to detail remain constant.
Order Processing
Orders are typically processed within 1–3 business days (excluding weekends and public holidays). Once your order has been shipped, you will receive a confirmation email containing tracking details.
Estimated Delivery Times & Shipping Rates
Please note that shipping costs are estimates and may vary depending on the weight, dimensions, and destination of your order. Final rates are automatically calculated at checkout or confirmed by our team for bespoke or oversized items.
| Region | Estimated Delivery Time | Estimated Cost |
|---|---|---|
| Spain | 2–4 business days | from €6.90 (Free over €100) |
| EU Countries | 3–7 business days | from €14.90 |
| United Kingdom | 4–8 business days | from €19.90 |
| United States | 5–10 business days | from €25.00 |
| Rest of World | Varies by destination | Custom quote |
Oversized or Fragile Items
Certain exclusive or delicate pieces may require custom packaging or special handling. If your order includes such items, our team will contact you directly to confirm the most secure shipping method and final rate before dispatch.
Customs & Import Duties
For international orders (outside the EU), customs duties, taxes, or import fees may apply according to your country’s regulations. These are not included in the product or shipping cost and must be paid by the recipient upon delivery.
Tracking Your Order
A tracking number will be provided once your order has been dispatched. You can follow your shipment’s progress at any time. Should you experience any issues with delivery, our Customer Care Team will be delighted to assist you.
Questions or Special Requests
For express delivery options, specific carriers, or personalized shipping arrangements, please contact us prior to placing your order:
We are here to ensure your experience with VON ROSENTHAL is as refined as the pieces we create.
